CUSTOMER SERVICE AGREEMENT
This Customer Service Agreement (the "Agreement") is entered into between the customer (hereinafter referred to as the "Customer") and The Spiritual Room, represented by Danielle Grant, a service provider protected by The Spiritual Room (hereinafter referred to as the "Provider"). This Agreement outlines the terms and conditions governing the provision of services by the Provider to the Customer.
1. SERVICES
The Provider agrees to deliver digital products and masterclass services to the Customer as described in the course outline provided by the Provider. The Customer acknowledges that the Provider is the sole entity responsible for the development, delivery, and content of the masterclass. All services are provided solely for educational and informational purposes and are not intended as professional, financial, legal, or medical advice.
2. PAYMENT
All prices are in USD unless otherwise stated.
The Customer agrees to pay the fees specified by the Provider for the digital products and services as set forth on the Provider's website. All payments made by the Customer are non-refundable. Payment will be collected via credit card, PayPal, or any other payment method specified at the time of purchase.
If the Customer elects to pay in monthly installments, payment shall be automatically collected by the Provider on a monthly basis for the agreed-upon term. By choosing the installment option, the Customer acknowledges that they cannot terminate or cancel any future payment obligations, regardless of continued participation in the services. Due to the nature of our digital products and the immediate access provided upon purchase, the Customer agrees to remain responsible for all outstanding payments for the remainder of the term, even if they discontinue use of the services.
The Customer authorizes the Provider to charge the credit/debit card on file for any outstanding fees. Failure to make timely payments will result in the immediate termination of access to the services. The Customer agrees and warrants that all payment instruments, credit cards, and related billing information used in connection with the purchase are accurate, current, and that they are authorized to use such payment instruments.
Payment failure will result in the termination of the services effective immediately. The Customer may not resell, assign, or transfer their access to the services.
3. INTELLECTUAL PROPERTY
The Customer acknowledges that all materials, including but not limited to course content, materials, videos, and any intellectual property provided by the Provider, are the exclusive property of the Provider. The Customer may not reproduce, distribute, share, modify, create derivative works, or sell these materials without the Provider's express written consent. Unauthorized use of the Provider’s intellectual property is strictly prohibited and may result in legal action.
4. DISCLAIMER AND LIMITATION OF LIABILITY
- The Provider does not guarantee any specific results from the digital products, masterclasses, and services and shall not be held liable for any business, financial, or personal outcomes the Customer may experience.
- The Provider makes no warranties, express or implied, with respect to the digital products, masterclasses, and services provided, and disclaims any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
- In no event shall the Provider be liable for any indirect, consequential, special, incidental, or punitive damages arising out of or in connection with this Agreement or the provision of masterclass services, even if advised of the possibility of such damages.
5. TERMINATION
The Provider reserves the right to terminate this Agreement and the provision of masterclass services to the Customer at any time for any reason, including but not limited to violation of the terms herein. In such a case, the Customer shall not be entitled to a refund of any fees paid.
6. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of all information shared during the provision of services, whether business, financial, technical, or personal, and shall not disclose such information to third parties except as required by law or with the express written consent of the other party.
7. PRIVACY
You agree that all information you provide to register for the Services, including, but not limited to, through the use of any interactive features on the Company’s website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
8. USER CONTRIBUTIONS
If you submit a comment, photo, video, or other materials to the Company in connection with the Services, you agree that we have a non-revocable commercial license to republish your submission in whole or in part, unless you explicitly state in writing that we do not have such permission. The Company reserves the right to edit, alter, or remove any submissions as deemed necessary without notice to you.
9. REFUNDS
Due to the nature of our digital products, which grant instant access upon purchase, we maintain a strict No Refund Policy. By completing your purchase, you acknowledge that you fully understand and agree to this policy.
Our products are digital goods delivered via Internet download. Upon purchase, you will receive immediate access to the product. Given this instant access, we cannot offer refunds or credits for any purchases made. We believe in and stand behind the quality of our products and the descriptions provided on our website.
Please ensure that you have carefully read the product description and are fully aware of what you are purchasing. We encourage our customers to contact us with any questions or concerns prior to making a purchase.
In the rare event that you experience a technical issue that prevents you from accessing the product, please contact us within 48 hours of your purchase, and we will work with you to resolve the issue. Our goal is customer satisfaction, and we will make every reasonable effort to ensure you have access to the purchased product.
By agreeing to these terms, you understand and confirm that all sales are final and no refunds will be issued under any circumstances, except as required by applicable consumer law.
10. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of laws principles. Any disputes arising from this Agreement shall be resolved in the courts of British Columbia, Canada.
11. ENTIRE AGREEMENT
This Agreement represents the entire understanding between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties. Any modifications or amendments to this Agreement must be in writing and signed by both parties.
The parties hereto have executed this Customer Service Agreement as of the date of purchase.
Customer Service Agreement